Shipping Policy
We aim to process and dispatch orders promptly. Delivery times may vary depending on the destination and shipping method selected at checkout.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number.
- A description of the issue.
- Clear photos of the product and packaging.
We will arrange a replacement, exchange, or full refund where appropriate.
Return Shipping
If the return is due to a change of mind or customer preference, the customer is responsible for return shipping costs.
If the return is the result of our error, a defective product, or an incorrect item sent by us, we will cover the reasonable return shipping costs.
We recommend using a tracked shipping service when returning items, as we cannot guarantee receipt of returned packages.
Contact Us
Phone: +447462218188
Address: 321 high road chadwell heath essex rm6 6ax united kingdom